1. Introduction & Scope
This section explains how TTL Media Pvt. Ltd. ("Oye Creators," "we," "us") handles any questions, concerns or complaints ("grievances") about the collection, use, disclosure or retention of personal data. It applies to all three user groups on our marketplace platform:
- Brands & Businesses offering "gigs" to creators
- Creators who execute gigs
- Oye Creators employees & admins
All data-protection activities comply with:
- India's Information Technology Act, 2000 & SPDI Rules, 2011
- India's Digital Personal Data Protection Act, 2023 ("DPDP Act")
- EU General Data Protection Regulation (GDPR), where relevant
- Any other applicable national or international privacy law.
2. Definitions
- Personal Data: Any information relating to an identified or identifiable person (e.g., name, email, social-media handles, IP address).
- Processing: Any operation performed on Personal Data (collection, storage, retrieval, disclosure, erasure).
- Data Subject: The individual whose personal data is processed.
- Data Protection Officer (DPO): The person responsible for overseeing our compliance and serving as your primary contact.
3. Your Rights & Legal Basis
| Right | Description | Legal Reference |
|---|---|---|
| Access & Portability | Request a copy of the Personal Data we hold about you, in a commonly used format you can transfer elsewhere. | GDPR Art. 15–20; DPDP §13, §14 |
| Rectification (Correction) | Request updates to inaccurate or incomplete data. | GDPR Art. 16; DPDP §13(2) |
| Erasure (Right to be Forgotten) | Request deletion of your data when it's no longer needed, or you withdraw consent (with exceptions for legal compliance). | GDPR Art. 17; DPDP §15 |
| Restriction of Processing | Ask us to pause any processing while we verify a dispute over accuracy or lawfulness. | GDPR Art. 18; DPDP §16 |
| Objection & Consent Withdrawal | Object to processing based on legitimate interest or withdraw consent to any processing you previously agreed to. | GDPR Art. 21; DPDP §5(3), §10 |
| Complaint to Supervisory Authority | Lodge a complaint with the Indian Data Protection Authority (IDPA) or your EU supervisory authority if unsatisfied with our response. | GDPR Art. 77; DPDP §23 |
4. Grievance Officer & Contact Details
We publish a role-based contact so that your request reaches the team responsible for it, and is not delayed if an individual is unavailable.
Designation: Grievance Officer, TTL Media Private Limited (operator of Oye Creators)
Email: Support@ttlmedia.in — please begin the subject line with “Privacy Grievance:” or “Data-Protection Request:” so it is routed correctly.
Postal address:
The Grievance Officer, TTL Media Private Limited
Office No. 1, 6th Floor, CTS No. 177(p), S. No. 43/2, near Nal Stop Metro Station,
Pandurang Colony, Erandwane, Pune, Maharashtra 411052, India
Requests relating to deletion of your data can also be made through the steps on our Data Deletion page.
5. Filing a Grievance: Step-by-Step Flow
- Prepare Your Request: Identify yourself: full name, registered email, user type (Brand/Creator/Employee). Clearly state the nature of your request. Provide relevant IDs and attach supporting documents.
- Submit it: Email your request to Support@ttlmedia.in with the subject line beginning “Privacy Grievance:” or “Data-Protection Request:”, or send it by post to the address above.
- Acknowledgment (Day 0–3): Within 3 business days, you'll receive confirmation of receipt, a unique ticket number, and an estimated timeline.
- Investigation & Resolution (Day 3–30): Our team conducts a thorough review and aims to provide a full written response within 30 calendar days.
- Extension (if necessary): For complex requests, we may extend by an additional 30 days, per GDPR Art. 12(3) and DPDP §18(4).
- Closure & Record-Keeping: We'll send a final report and retain all records for five years as required by DPDP §22 and IT SPDI Rule 8.
6. Escalation Matrix
| Stage | Contact | Timeline | Outcome |
|---|---|---|---|
| Level 1 (Initial) | Grievance Officer, TTL Media Private Limited | Ack within 3 business days; resolution in 30 days | |
| Level 2 (Review) | Compliance review, TTL Media Private Limited | Within 7 days of your escalation | |
| Level 3 (External) | Data Protection Board of India, or your own supervisory authority where the GDPR applies | Per that authority's SLA |
7. Grounds for Refusal & Exceptions
We may refuse or partially refuse a request if compliance would infringe on another person's rights, data is required for legal claims, or if exempt under applicable law. Any refusal will be communicated in writing, citing the specific legal basis.
8. Limitation of Liability & Indemnification
By using Oye Creators, you agree to indemnify and hold harmless Oye Creators, TTL Media Pvt. Ltd., and our officers, directors, employees, and agents against any claim, loss or damage arising from misrepresentation, fraudulent documentation, or any data you provide that infringes third-party rights.
9. Continuous Improvement & Review
This grievance-redressal process is reviewed at least once per year or sooner if legal standards change. Updates will be published here, and the "Last updated" date will appear at the top.