1. Introduction & Scope
This section explains how TTL Media Pvt. Ltd. ("Oye Creators," "we," "us") handles any questions, concerns or complaints ("grievances") about the collection, use, disclosure or retention of personal data. It applies to all three user groups on our marketplace platform:
- Brands & Businesses offering "gigs" to creators
- Creators who execute gigs
- Oye Creators employees & admins
All data-protection activities comply with:
- India's Information Technology Act, 2000 & SPDI Rules, 2011
- India's Digital Personal Data Protection Act, 2023 ("DPDP Act")
- EU General Data Protection Regulation (GDPR), where relevant
- Any other applicable national or international privacy law.
2. Definitions
- Personal Data: Any information relating to an identified or identifiable person (e.g., name, email, social-media handles, IP address).
- Processing: Any operation performed on Personal Data (collection, storage, retrieval, disclosure, erasure).
- Data Subject: The individual whose personal data is processed.
- Data Protection Officer (DPO): The person responsible for overseeing our compliance and serving as your primary contact.
3. Your Rights & Legal Basis
| Right | Description | Legal Reference |
|---|---|---|
| Access & Portability | Request a copy of the Personal Data we hold about you, in a commonly used format you can transfer elsewhere. | GDPR Art. 15–20; DPDP §13, §14 |
| Rectification (Correction) | Request updates to inaccurate or incomplete data. | GDPR Art. 16; DPDP §13(2) |
| Erasure (Right to be Forgotten) | Request deletion of your data when it's no longer needed, or you withdraw consent (with exceptions for legal compliance). | GDPR Art. 17; DPDP §15 |
| Restriction of Processing | Ask us to pause any processing while we verify a dispute over accuracy or lawfulness. | GDPR Art. 18; DPDP §16 |
| Objection & Consent Withdrawal | Object to processing based on legitimate interest or withdraw consent to any processing you previously agreed to. | GDPR Art. 21; DPDP §5(3), §10 |
| Complaint to Supervisory Authority | Lodge a complaint with the Indian Data Protection Authority (IDPA) or your EU supervisory authority if unsatisfied with our response. | GDPR Art. 77; DPDP §23 |
4. Data Protection Officer & Contact Details
Name: Ms. Anjali Mehta
Title: Chief Compliance & Privacy Officer (Data Protection Officer)
Email: dpo@oyecreators.com
Phone: +91 20 1234 5678
Postal Address:
TTL Media Pvt. Ltd.
"Oye Creators" Office, 4th Floor,
TechPark Towers, Pune, Maharashtra 411045, India
Alternate Contact (if DPO is unavailable):
Name: Mr. Rajesh Kulkarni, Legal Head
Email: legal@oyecreators.com
Phone: +91 20 8765 4321
5. Filing a Grievance: Step-by-Step Flow
- Prepare Your Request: Identify yourself: full name, registered email, user type (Brand/Creator/Employee). Clearly state the nature of your request. Provide relevant IDs and attach supporting documents.
- Submit to the DPO: Email your request to dpo@oyecreators.com with subject line beginning "Privacy Grievance:" or "Data-Protection Request:". Postal mail address as above.
- Acknowledgment (Day 0–3): Within 3 business days, you'll receive confirmation of receipt, a unique ticket number, and an estimated timeline.
- Investigation & Resolution (Day 3–30): Our team conducts a thorough review and aims to provide a full written response within 30 calendar days.
- Extension (if necessary): For complex requests, we may extend by an additional 30 days, per GDPR Art. 12(3) and DPDP §18(4).
- Closure & Record-Keeping: We'll send a final report and retain all records for five years as required by DPDP §22 and IT SPDI Rule 8.
6. Escalation Matrix
| Stage | Contact | Timeline | Outcome |
|---|---|---|---|
| Level 1 (Initial) | DPO, Ms. Mehta | Ack within 3 business days; resolution in 30 days | |
| Level 2 (Review) | Legal Head, Mr. Kulkarni | Within 7 days of your escalation | |
| Level 3 (External) | Supervisory Authority (IDPA / EU DPA) | Per that authority's SLA |
7. Grounds for Refusal & Exceptions
We may refuse or partially refuse a request if compliance would infringe on another person's rights, data is required for legal claims, or if exempt under applicable law. Any refusal will be communicated in writing, citing the specific legal basis.
8. Limitation of Liability & Indemnification
By using Oye Creators, you agree to indemnify and hold harmless Oye Creators, TTL Media Pvt. Ltd., and our officers, directors, employees, and agents against any claim, loss or damage arising from misrepresentation, fraudulent documentation, or any data you provide that infringes third-party rights.
9. Continuous Improvement & Review
This grievance-redressal process is reviewed at least once per year or sooner if legal standards change. Updates will be published here, and the "Last updated" date will appear at the top.